OVERVIEW This Refund Policy outlines the terms and conditions for refunds on services and products offered by BitMagnet through our website bitmagnet.in. By purchasing our services or products, you agree to be bound by this Refund Policy. REFUND PERIODS Our refund policy varies depending on the type of purchase: For services, our refund policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase of any service, unfortunately, we cannot offer you a refund. For products, including programs and applications, our refund policy lasts 15 days from the date of purchase. If 15 days have passed since your purchase of any product, unfortunately, we cannot offer you a refund.
ELIGIBILITY FOR REFUNDS To be eligible for a refund, your purchased item must be unused and in the same condition that you received it. For digital products, this means the product must not have been downloaded, installed, or accessed beyond initial verification of functionality. Several types of goods and services are exempt from being returned. Downloadable software products that have been activated with license keys cannot be returned once the license key has been provided and activated. To complete your refund request, we require a receipt or proof of purchase. Please ensure you have this information available when requesting a refund. NON-REFUNDABLE ITEMS The following items are non-refundable: - Gift cards or promotional credits Downloadable software products that have been activated - Services that have been partially or fully delivered - Custom development work that has been initiated - Any product or service clearly marked as non-refundable at the time of purchase PARTIAL REFUNDS There are certain situations where only partial refunds may be granted: - Any service where work has already commenced - Any product that is not in its original condition or is missing components - Any item that is returned more than 7 days (for services) or 15 days (for products) after delivery - Any product where significant usage has occurred REFUND PROCESS Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account. LATE OR MISSING REFUNDS If you haven't received your refund after it has been processed: - First, check your bank account or credit card statement again - Contact your credit card company or payment provider, as it may take some time before your refund is officially posted - Contact your bank, as there is often some processing time before a refund is posted - If you've completed all these steps and still have not received your refund, please contact us at support@bitmagnet.in SALE ITEMS Only regular-priced items may be refunded. Unfortunately, items purchased during promotions or sales cannot be refunded unless required by applicable law. EXCHANGES We only replace items if they are defective or damaged. If you need to exchange a product for the same item due to defects, please contact us at support@bitmagnet.in. DIGITAL PRODUCTS AND SERVICES For digital products and services: - Refunds for digital products are only provided if the product is non-functional and cannot be fixed within the refund period - Services that have already been delivered, even partially, may not be eligible for a full refund - Access to digital products or services will be revoked upon refund processing CONTACT INFORMATION If you have any questions about our Refund Policy, please contact us at support@bitmagnet.in